Delegation.jpg

Frequently Asked Questions

Why Brillify?

  • Brillify isn’t just another virtual assistant company—we are strategic business partners for high-performing real estate professionals. Our Assistants don’t just take tasks off your plate; they enhance your business operations with a combination of elite training, AI-powered automation, and deep real estate expertise. Unlike generic VAs, a Brillify Assistant is trained in:

    • High-level business operations – Managing executive schedules, qualifying leads, and streamlining daily workflows.

    • Real estate transaction coordination – Handling contract deadlines, liaising with stagers, lenders, and attorneys.

    • AI-driven marketing and lead nurturing – Optimizing lead follow-ups, crafting compelling property descriptions, and leveraging data insights.

    By combining human intelligence with AI-driven efficiency, Brillify ensures that every task your assistant handles delivers measurable impact on your bottom line.

  • Hiring and training an effective executive assistant takes time, effort, and expertise—especially in real estate. Brillify eliminates this burden by:

    • Hand-selecting elite talent with top 1% English proficiency (CEFR C2 level) and proven business acumen.

    • Providing rigorous, real estate-specific training, ensuring your assistant understands industry workflows from day one.

    • Equipping them with AI-enhanced tools to maximize their productivity—something few self-hired assistants can match.

    • Managing payroll, professional development, and performance monitoring so you can focus on growing your business.

    With Brillify, you’re not just hiring an assistant—you’re gaining a trained specialist who accelerates your success.

  • Yes, Brillify provides resources to help you master delegation. Our Playbook Library is filled with real-world strategies designed to optimize your partnership with your Assistant, enhance your delegation skills, and reclaim valuable time. These playbooks are based on tested experiences from successful delegators and their Assistants.

Assistant Recruitment & Training

  • Brillify’s recruitment process ensures only the best become Assistants. Every candidate must pass:

    1. English Proficiency Test (CEFR C2 Level) – Ensuring near-native fluency for seamless client interactions.

    2. Multi-Factor Personality Assessment – Measuring resilience, empathy, attention to detail, and adaptability to predict long-term success.

    Those who pass enter our Brillify Foundations Program, a six-week intensive training covering:

    • Real estate workflows

    • AI-enhanced productivity tools

    • High-touch client service

    • Strategic lead management

    • Business operations & reputation management

    Each Assistant is also mentored by senior specialists and continuously upskilled through monthly workshops and quarterly evaluations.

  • Yes! Brillify prioritizes continuous learning and professional development. Assistants participate in:

    • Monthly training sessions – Covering new AI tools, emerging real estate trends, and business automation techniques.

    • Quarterly skill assessments – Ensuring Assistants meet performance benchmarks in transaction coordination, lead generation, and client engagement.

    • Specialized certifications – Luxury real estate, commercial properties, data analytics, and more.

    This ensures your Assistant always stays ahead of industry demands and continues delivering high-value results.

Client Onboarding

  • We believe strong partnerships start with a strong foundation. Our onboarding includes:

    1. Discovery Call – We assess your business needs, work style, and delegation preferences.

    2. Assistant Match – We pair you with an Assistant whose skills align with your goals.

    3. Onboarding Training – A structured two-week onboarding where your Assistant learns your systems, CRM, workflows, and client communication style.

    4. Live Implementation – Your Assistant starts managing tasks with direct support from their Brillify Mentor and our operations team.

    By the end of onboarding, your Assistant will be fully integrated into your business operations, ensuring immediate impact.

  • Once you sign up, the matching and onboarding process takes approximately 2-4 weeks. This includes:

    • Finding your best-fit Assistant

    • Personalized onboarding sessions

    • Implementing your business-specific workflows

    Within 30 days, your Assistant will be fully operational, helping you reclaim time and scale efficiently.

  • Our experience with numerous Assistant-Client partnerships has shown that investing time upfront is crucial for transferring context and establishing a productive relationship. Our onboarding journey is designed to maximize the likelihood of a thriving partnership, making your initial investment of time well worth it.

  • The onboarding commitment period refers to your first three months of service, a critical time for the success of your partnership. During this period, your Assistant and their coach will guide you through Brillify’s proprietary curriculum to ensure you're set up for success. You'll also have opportunities to engage with our delegation coaches to enhance your skills and will meet with the team monthly to monitor progress.

  • Brillify staff will be with you every step of the way. Your Delegation Expert will guide you through your Discovery Call, establishing a list of your immediate needs to pair you with the right Assistant. Next, you'll meet your Client Partnership Manager, who will champion your evolving needs throughout your Brillify membership. Additionally, your Assistant has a 1:1 coach whose primary goal is to support their growth so they continue to thrive in their role.

Your Partnership

  • Your Brillify Assistant is more than an admin—they are a strategic partner in your real estate business. They can handle:

    • Daily business operations – Managing your inbox, scheduling, handling client communications.

    • Lead qualification & engagement – Screening high-net-worth buyers, nurturing prospects, and optimizing follow-ups.

    • AI-enhanced marketing – Crafting social media content, email campaigns, and property listings.

    • Transaction coordination – Overseeing contracts, deadlines, and compliance processes.

    • High-value client services – VIP concierge, networking event planning, and reputation management.

    With structured workflows and AI tools, your Assistant will increase your efficiency and revenue-generating potential.

  • No. Brillify Assistants are 100% dedicated to you.

    We believe in the power of a one-to-one relationship, allowing your Assistant to become an extension of your business, not just another outsourced worker.

  • Yes, you may nominate one other person in your business for your Assistant to collaborate with.

    Your Assistant can work with other team members on specific tasks but will not take on new projects or assignments outside the scope of what you have set. Their primary focus remains on supporting you and your business priorities while ensuring operational efficiency across your immediate team.

  • Your Brillify Assistant is dedicated to aligning with your schedule. They can work within your time zone or adjust to a schedule that best suits your business operations, ensuring seamless collaboration and support.

  • We recommend establishing a consistent work schedule with your Assistant, ensuring regular overlap for real-time collaboration. Many clients find it beneficial for their Assistant to start their day slightly earlier to prepare daily priorities and updates. As your partnership evolves, you can adjust the schedule to best meet your mutual needs.

  • Brillify Assistants work full-time (40 hours/week) with flexible scheduling aligned to your business hours.

  • If extra hours are needed, Brillify offers:

    • Flexible scheduling adjustments

    • Overtime support for urgent projects (subject to availability)

    • Additional assistant allocation if sustained extra workload is required

  • Brillify provides structured performance reviews, including:

    • Monthly check-ins with Brillify’s Client Success Team

    • Direct feedback channels for adjustments & refinements

    • Performance tracking dashboards

    Your Assistant also receives ongoing coaching to continually refine their skills.

  • Brillify prioritizes strong partnerships, but if your Assistant isn’t the right fit:

    • We offer a structured improvement plan

    • If necessary, we facilitate a reassignment with a better-matched Assistant

    • No-risk service guarantee – we ensure satisfaction with our support

Executive Assistant Benefits

  • Brillify ensures top-tier benefits to retain high-quality talent, including:

    • Competitive salary & bonuses

    • Co-working space access

    • Continuous professional development

    • Health & wellness support

  • Yes! Assistants receive paid time off (PTO).

    • Planned PTO is coordinated in advance to ensure smooth business continuity.

    • Emergency leave is managed through Brillify’s support team, ensuring coverage when needed.

Pricing & Payment

  • Brillify operates on a flat monthly fee of US$4,000 per Assistant, which includes:

    • Full-time dedicated support

    • AI-powered tools and training

    • Ongoing mentorship and upskilling

    Payment terms:

    • Billed monthly in advance

    • Accepted via bank transfer or secure online payment methods

    • No long-term contracts required, but a three-month commitment is required for best results

  • Brillify manages all payroll and benefits for your Assistant. They receive:

    • A fixed salary and performance bonuses

    • Paid leave and wellness benefits

    • Secure payment processing via Brillify’s HR system

    There is no additional cost to you beyond the monthly service fee.

Security & Devices

  • Brillify follows strict security protocols to protect your business and data. Our security measures include:

    • Secure access controls – Assistants use company-provided devices with restricted access.

    • Confidentiality agreements – Every Assistant signs an NDA and data privacy agreement before starting work.

    • Secure cloud-based collaboration – We use encrypted tools for data sharing and document management.

    • Regular security training – Assistants undergo ongoing cybersecurity training to mitigate risks.

  • Yes. All Brillify Assistants sign an NDA as part of their contract. If you have specific confidentiality requirements, we can facilitate a custom NDA tailored to your business needs.

  • Brillify provides high-performance business laptops with strict security settings. Assistants use:

    • Company-issued hardware – Ensuring secure, monitored device usage.

    • Premium headsets and VoIP tools – For clear communication.

    • Pre-installed AI productivity tools – To optimize efficiency.

  • Every Brillify Assistant is equipped with:

    • AI-powered productivity tools (ChatGPT, lead scoring, automation software, CRM integrations)

    • Secure email and document management platforms

    • Scheduling and workflow automation tools

    • OpenPhone for international calling

  • Brillify enforces strict security measures to protect client data, including:

    • Endpoint protection software – Monitoring device integrity.

    • Two-factor authentication (2FA) – Required for all logins.

    • Regular security audits – Ensuring compliance with best practices.

    • Encrypted connections – For secure communications.

  • Yes. Brillify Assistants can handle international calls for a range of real estate-related tasks, including:

    • Client and investor coordination – Scheduling calls, property tours, and meetings with overseas buyers or investors.

    • Vendor and partner negotiations – Communicating with international developers, property managers, or staging companies for listing preparations.

    • Legal and financial follow-ups – Coordinating with international legal teams, mortgage brokers, or banks to facilitate transactions for foreign buyers.

    • Luxury client concierge services – Making arrangements for high-net-worth clients, such as booking travel for property viewings, securing short-term rentals, or coordinating relocation logistics.

    • Market research and property inquiries – Contacting international property developers or agencies to gather comparative market insights.

    Brillify Assistants use VoIP solutions and secure communication platforms to ensure cost-effective and professional handling of all calls.

  • We enforce device security policies, including:

    • Enterprise-grade endpoint security software

    • Restricted access to sensitive data

    • Encrypted cloud storage for work files

    • Regular security updates and compliance checks

  • Brillify complies with international data protection regulations, including:

    • GDPR-compliant practices for client data

    • Restricted access control measures

    • Regular security training for Assistants

  • Security is a core part of our training program. Assistants receive:

    • Cybersecurity and data handling training

    • Ongoing updates on emerging security threats

    • Regular compliance assessments

  • It is entirely up to you. Brillify Assistants can effectively support your business with or without direct access to sensitive accounts. However, for tasks that require login credentials or payment details, we recommend the following secure practices:

    • Use a password manager – If your Assistant needs access to accounts, share credentials securely through a password manager like 1Password or LastPass. This allows controlled access without revealing full login details.

    • Set up role-based permissions – Many real estate CRMs, financial platforms, and email systems allow restricted or delegated access without sharing full credentials.

    • Securely manage payment details – If your Assistant needs to make transactions on your behalf, consider:

      • Using a dedicated virtual card with spending limits for approved expenses.

      • Authorizing payments through secure approval workflows rather than sharing full card details.

    Brillify prioritizes security, and our Assistants undergo training on data confidentiality and secure account handling to ensure best practices are followed.